Restaurant supervisor Needed in Canada By Cal City Pizza

Work setting

• Food service establishment
• Restaurant

Key Responsibilities:

1. Team Management:
   • Supervise and coordinate the activities of restaurant staff, including servers, hosts/hostesses, and bartenders.
   • Schedule and assign tasks to team members, ensuring coverage for all shifts and maintaining optimal staffing levels.
2. Customer Service:
   • Welcome and interact with guests, addressing inquiries, concerns, and feedback promptly and professionally.
   • Monitor service quality and ensure adherence to service standards, providing support to resolve any customer issues.
3. Operational Support:
   • Oversee the opening and closing procedures of the restaurant, including setup, cleanliness, and preparation for service.
   • Monitor inventory levels of supplies and ingredients, coordinating with the management team for ordering and restocking.
4. Training and Development:
   • Train new employees on restaurant policies, procedures, and service standards.
   • Provide ongoing coaching and feedback to team members to enhance performance and customer satisfaction.
5. Safety and Compliance:
   • Enforce health and safety regulations, including food safety standards and cleanliness protocols.
   • Ensure compliance with local licensing and alcohol service regulations, maintaining a safe and secure environment for guests and staff.
6. Financial Management:
   • Assist in monitoring and controlling operational costs, such as labor and inventory expenses.
   • Process payments, reconcile cash drawers, and manage POS transactions accurately.

Tasks

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Hire food service staff
• Ensure that food and service meet quality control standards
• Address customers’ complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Establish work schedules
• Organize and maintain inventory
• Reconcile physical inventories with computer counts

Supervision

• 5-10 people

Credentials

Certificates, licences, memberships, and courses

• Food Safety Certificate

Experience and specialization

Computer and technology knowledge

• MS Excel

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Standing for extended periods
• Bending, crouching, kneeling
• Physically demanding
• Attention to detail
• Repetitive tasks

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Team player

Skills and Qualifications:

• Proven experience in a supervisory or leadership role within the restaurant industry.
• Strong leadership and organizational skills, with the ability to motivate and manage a diverse team.
• Excellent customer service and communication skills, with a positive and approachable demeanor.
• Knowledge of restaurant operations, including food and beverage service, sanitation guidelines, and safety protocols.
• Ability to work effectively under pressure, multitask, and resolve issues in a fast-paced environment.

Education and Experience:

• High school diploma or equivalent; additional education or training in hospitality management is advantageous.
• Previous experience in restaurant operations, including front-of-house and back-of-house roles.
• Certification in food safety and alcohol service (e.g., ServSafe) may be required or preferred.

Working Conditions:

• Work in a restaurant environment, including standing and walking for extended periods.
• Flexible schedule, including evenings, weekends, and holidays, to oversee shifts and ensure smooth operations.
• Physical requirements include lifting, carrying, and moving supplies and equipment as needed.