Server – food and beverage services Needed in Canada by Delight Indian Bistro Ltd.

Key Responsibilities:

1. Customer Service:
   • Greet guests warmly, escort them to their tables, and present menus.
   • Assist customers in selecting food and beverages, providing recommendations if requested.
   • Take accurate orders and relay them to the kitchen staff promptly.
2. Table Service:
   • Serve food and beverages to guests in a timely and courteous manner.
   • Monitor tables for guest satisfaction and respond promptly to any additional requests.
   • Clear tables and ensure cleanliness and readiness for the next seating.
3. Menu Knowledge:
   • Familiarize yourself with the menu items, ingredients, and preparation methods.
   • Answer questions about menu items, including allergens and dietary restrictions.
4. Billing and Payment Processing:
   • Present and explain bills to customers, process payments accurately, and handle cash transactions.
   • Maintain a tidy and organized cash register area and reconcile receipts at the end of shifts.
5. Team Collaboration:
   • Work closely with kitchen staff, bartenders, and other servers to ensure smooth operation and coordination of service.
   • Communicate effectively with team members to fulfill customer orders and special requests.
6. Cleanliness and Hygiene:
   • Maintain cleanliness of dining areas, including tables, chairs, floors, and restrooms.
   • Adhere to food safety and hygiene standards, including proper handling of food and beverages.

Tasks

• Address customers’ complaints or concerns
• Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
• Describe menu items including daily specials for customers
• Advise on menu selections
• Balance cash and record sales
• Clear and clean tables, trays and chairs
• Describe and advise on wine selection
• Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
• Serve food and beverages
• Take orders and relay to kitchen and bar staff
• Assist clients/guests with special needs
• Provide customer service

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Standing for extended periods

Personal suitability

• Excellent oral communication
• Flexibility
• Reliability
• Team player

Skills and Qualifications:

• Previous experience as a server or in customer service, preferably in a restaurant or hospitality setting.
• Strong communication and interpersonal skills, with the ability to interact positively with diverse customers.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
• Attention to detail and accuracy in order taking and billing processes.
• Flexibility in working hours, including evenings, weekends, and holidays.

Education and Experience:

• High school diploma or equivalent.
• Training in food handling and safety regulations (e.g., ServSafe) is beneficial.
• Certification in responsible alcohol service may be required depending on local regulations.

Working Conditions:

• Work primarily indoors in a restaurant setting, standing and walking for extended periods.
• Exposure to varying levels of noise, heat, and humidity in the kitchen and dining areas.
• Shift work with irregular hours, including evenings, weekends, and holidays.